About the role

Our regulatory teams rely on well-organised support behind the scenes. As Business Support Officer, you'll keep applications, service requests, records and reporting on track across Regulatory Services. You'll also find practical ways to make our processes simpler and more consistent.

You'll work with Team Leaders and officers across animal management, parking, compliance, environmental health, bylaws and alcohol licensing. No two days look the same. Your work will include:

• Support investigations and enforcement administration.
• Managing service requests, case files and day-to-day administration across all regulatory teams
• Support service requests, case management and day-to-day regulatory administration.
• Prepare correspondence, reports, templates and guidance material, and support performance monitoring.
• Process purchase orders and invoices, support cost recovery and debtor management, and maintain accurate records.
• Provide responsive, professional support to customers, regulatory partners, stakeholders and elected members.
• Help improve systems and processes, sharing knowledge and adapting as team priorities change.

About you

You're an experienced administrator who enjoys variety, takes ownership and spots opportunities to make things simpler and more consistent. You can balance competing deadlines, work independently and build effective relationships across teams. Clear communication and helpful, professional customer service are central to how you work.

You'll bring:

• At least three years' experience in administration, business support or coordination.
• Strong organisational, analytical and problem-solving skills, with the ability to deliver quality work with minimal supervision.
• Confidence using technology, systems and data, and experience improving processes, templates or ways of working.
• Experience preparing reports, correspondence and business documentation.
• Excellent written and verbal communication, a collaborative approach and the flexibility to respond to changing workloads.
• A current full driver's licence.
• Experience in local government, regulatory or enforcement would be an advantage.

What we can offer

• Great work-life balance with flexibility
• Career coaching and development
• Life insurance
• Wellbeing and volunteer leave
• Three additional paid leave days each year
• Two weeks paid Partners Leave
• Sick leave from day one
• Continued KiwiSaver contributions during savings suspension
• Discounts with local and national businesses

About us

At Selwyn District Council, we provide services and facilities that help our communities thrive and grow. Our teams work across a wide range of community-facing and professional services, with a shared focus on great customer service and making a positive difference.

Our values are important to us and represent the way we work: · Be a good human · Be brave - Think differently · Better together - Make it happen for Selwyn.

We honour Te Tiriti o Waitangi and are committed to working with our Treaty partner to deliver on our obligations.

If you enjoy bringing order to busy workflows, helping people and finding better ways to get things done, we'd love to hear from you.