Customer Services Representatives (1 x full time position and 1 x part time position)

Rolleston, New Zealand

Reference: 5527319

Join our team and deliver "best in class" customer experiences at our Rolleston Headquarters. Work in one of New Zealand's fastest growing districts providing great customer experiences.

Contribute to the team culture of service excellence, providing customers with solutions, and identifying service improvement opportunities. Gain knowledge and learn new skills as you are exposed to a huge range of customer enquiries across the organisation.

Use your exceptional people skills to deliver positive experiences to our customers. Your strong interpersonal and communication skills will be valuable in developing rapport and providing solutions to best meet their needs in every interaction.

To be successful in this role you will have at least 3 years' experience in a customer service/contact centre environment. You will bring well-developed techniques of how to identify customer needs, have the ability to problem solve solutions using systems and knowledge bases available to you, and be personable and relatable with everyone.

You will have variety in your job, with rostered periods across multiple contact channels (i.e. Call, Face to Face, Email & Social Media enquiries). You will be expected to work to service standards and quality measures, all of which support exceptional customer service experiences.

We have two positions available (1 x full time position = Monday to Friday rostered between 8am - 5:30pm and 1 x part time position = Monday and Tuesday rostered between 8am and 5:30pm). Our application form will ask you to indicate which position you are applying for.

If you'd like a join a close knit team within a growing organisation, where we put the customer at the heart of our decision making, and you have good sense of humour - apply today to join us!

Applications Close: 18 Jun 2021

  • Why Work for Us?

    Selwyn District Council supports 65,000 residents and our purpose is to create a vibrant, sustainable community, enabling a high quality of life, by delivering smart and innovative services.

  • This Is Us

    Selwyn the best place to live, work and play.

  • Contact

    Want to talk to us about joining the team? Get in touch.